Shipping And Refund
Every single piece of art we make is fully customized and handmade! Whether you chose a digital product or a physical canvas, it's still hand made! So please give us time to process your order.
* If you ask for a revision, it will delay this entire process by a few days.
Thank you for your patience, and for trusting us to DRIPSHARK to catoonize yourself and your loved ones!
*PLEASE NOTE: Shipping may be impacted by carrier delays.
Shipping Insurance: This is an additional option that is offered at an additional cost which varies between $3.99-$7.99.
What is covered:
- Lost in Transit: Due to carrier delays we consider lost in transit after 12 business days of no tracking update on the Website.
- Delivered, Not Received: This is in the ase your order shows it was; however, you did not receive it. (We ONLY approve this coverage after opening an investigation with the carrier and results in the carriers fault ex: delivered to the wrong address)
- Damaged: Damages due to shipping handling
Due to the high volume of orders, requesting revisions will extend your digital and canvas deliveries by a few days.
- We update tracking information as soon as the label for the order is printed.
- Tracking can be checked through your shipping email confirmation
- We send a tracking confirmation email for your convenience as soon as the tracking has been updated.
- If your tracking shows that "shipping label is created" but you don't see any updates, please allow 5-7 business days for an update.
- If your product hasn’t arrived within the estimated time please contact us so we can help resolve the matter! Email us at firstname.lastname@example.org
- If your product shows that it has been delivered, but you haven’t received your package, please contact us immediately! We will help out in every way that we can. Email us at email@example.com
- International Customers are responsible for paying customs duties/taxes/VAT to their individual governments when the product arrives at their destination country.
- For International Orders please allow some extra time since orders frequently get held up in Customs. This is no fault of ours or the shipping company. This is up to each individual country's government.
- We DO NOT offer refunds for any reason while products are IN TRANSIT. We will of course always work with you once you receive the products or before we ship them!